The following letter is a completely serious complaint about our recent flights to and from Kauai, and I formally filed it with United Airlines earlier today. This is only the beginning of my campaign against the airline on this issue. Trust me.
To Whom It May Concern:
I am a travel writer, Mileage Plus member (No. xxxxxxxxxxx) [...]

I write this entry on the lanai of our villa on Kauai; Powergirl and I have been here with the baby since Monday afternoon. Naturally, we’re having a blast. But there have been both highs and lows to the first portion of this vacation.
First, the highs:

• We adore our accommodations, a three-bedroom villa at the Villas [...]